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Maintenance Procedures (regular boxes)

Back to: Android Help

Round 1 (clearing cache)

 1) Go into Android Settings on your device and find APPS
 2) Select the APP you are having trouble with
 3) Select Force Stop
 4) Select Storage
 5) Select Clear Cache
 6) Reboot your device
 7) Retest

Still Experiencing an Issue?

 Round 2  (Network)
 1) Unplug all devices that connect to your network
 2) Unplug your Router (if applicable)
 3) Unplug your Modem
 4) Wait 5 minutes to allow the network to flush
 5) After 5 minutes has passed plug everything back in the reverse order
 6) Retest  

Still Experiencing an Issue?

 Round 3 (Fresh Start)
 1) Go into Android Settings on your device and find APPS
 2) Select the APP you are having trouble with
 3) Select Force Stop
 4) Select Storage
 5) Select Clear Cache
 6) Select Clear Data
 7) Select Uninstall
 8) Restart your device
 9) Download a NEW copy of the APP in question and install it
 10) Retest